Eventually, the need may arise for you to return this box to Verizon, either for repairs or as part of your service cancellation. Depending on your specific preferences, you can return this equipment through the mail or at one of several Verizon FiOS TV storefronts.If you want to return it, you can drop it off at a FIOS store or at a UPS store. Hang on to the receipt in case VZ tries to bill you for the old router. They've been known to do that. How do I cancel my FIOS equipment and return? If you'd still like to cancel, give us a call Monday - Friday, 8:00 - 5:00pm EST, at 1.844. 837.2262.Choose a reason for return and press Continue. Select a return option, follow the listed instructions and press Confirm . If you’ve selected UPS Prepaid Shipping: Return to the Device Management Center. Select Return Details for the device you’re returning. Click Print Shipping Label to print the label for your package.Give us a call Monday - Friday, 8:00 - 7:00pm EDT, at 1.844.837.2262. Remember to have your account information handy. Once your service is cancelled, don't forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable. Cancel Your Service. 04-03-2023 08:27 AM.Return to the Device Management Center. Select Return Details for the device you’re returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ...You must return the Verizon FiOS equipment by June 10, 2015 . If this date is missed, or if the equipment is damaged and it is deemed outside of normal wear and tear, an unreturned equipment charge of up to $650 will be applied to your account for each piece of equipment that is not returned or may be damaged. We look forward to serving your ...Jun 14, 2023 · For Verizon FIOS, you can return it either by mailing it through UPS or at specific Verizon FIOS TV store locations. To avoid returnee equipment fees, it is essential to return the equipment within 30 days of cancellation. You can feel free to reach out to Verizon for further support in ensuring a successful return.03-28-2022 09:56 PM. The 5G home wifi router (big white cube/brick) was sent to my house. The service doesn't work at my house/no 5G signal from the towers at my house. Support was not able to fix it and left me hanging for 3 weeks twiddling my thumbs. The 30 day mark is coming up soon and I need to get this device back to Verizon.Yes, UPS will take care of packaging and returning the equipment, no charge. Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. They would want you to return cable boxes and modem/router devices and their power cords.Best Answer. Good morning and thank you for reaching out here at the Spectrum Community. There are several ways to return equipment through an official UPS store, drop off at one of our stores, or if too far away from either of those (over 25 miles) a return kit can be sent. Click through the link I provided and it will explain everything a bit ...How to return equipment from home. If you don't have a The UPS Store nearby, you can request shipping boxes and mail the equipment to us. Here's how it works: Request your prepaid mailers and shipping boxes. We’ll send you boxes and a UPS return mailing label within 5-7 business days. Follow the enclosed instructions and pack your boxes.To replace the battery, follow these steps: Unplug the power cord from the wall outlet. Remove the old battery from the unit by pressing the release button and sliding the battery out. Insert the new battery into the unit and push it in until it clicks into place. Plug the power cord back into the wall outlet.There are two or more different boxes a Fios install can come with. If it is the router (ActionTec MI424WR, Verizon G1100, Verizon G3100, or Verizon CR1000A), that can be moved anywhere you want to put it. Make sure you're able to get Ethernet and/Coax, whatever is connected to your router, to the new location from the ONT (the other box Fios ...Step 7 - Return your equipment to Verizon. Once you elect to go with your own router, you have 30 days to return your Fios router to Verizon, or they will charge you a rental fee. Make sure you ...Add to Cart. Fios TV+ Remote. $24.99. Add to Cart. Verizon offers a variety of TV remote controls for your Fios equipment, including a 2-device remote control & a big button remote. We've also added a …The return is supposed to be brought to a Fios Corporate store location. Not a Verizon wireless location. In my area Verizon wireless doesn’t even like taking Fios payments. however they do have the address for Fios returns in my locale. google FiOS Corporate store locations within your zip code.ProTip: Return Verizon equipment at UPS, not the VZ store. Just had to run through the 'return the old router to complete the upgrade' cycle, and was surprised to find that the VZ stores don't necessarily all take equipment returns, despite the return instructions. Mall Dr store let me wait 15 minutes to talk to someone who couldn't take a ...This page provides mobile device return/exchange, early upgrade and warranty replacements shipping information. Use this information to find out if you can print a label through My Verizon if you lost the original label. For trade-ins or home internet equipment return information, visit: Trade in your mobile device FAQs; Verizon Home Internet ...03-28-2022 09:56 PM. The 5G home wifi router (big white cube/brick) was sent to my house. The service doesn't work at my house/no 5G signal from the towers at my house. Support was not able to fix it and left me hanging for 3 weeks twiddling my thumbs. The 30 day mark is coming up soon and I need to get this device back to Verizon.Choose a reason for return and press Continue. Select a return option, follow the listed instructions and press Confirm . If you’ve selected UPS Prepaid Shipping: Return to the Device Management Center. Select Return Details for the device you’re returning. Click Print Shipping Label to print the label for your package.Sign into your My Verizon account. Choose 'Chat with us' — the snowflake icon online or in the app. Type 'Cancel' into the question box. Follow the prompts to disconnect service or chat with an agent. Depending on where you live, canceling in person at a Verizon store is possible.This depends on your Pon architecture/ONT Model, call and talk to the Verizon FSC about it. 0 Likes. Reply. tns2. Community Leader. 09-11-2013 05:37 AM. I believe its messy if you have that many TV's. Has to do with the maximum number of MOCA connections which is, or at least was, 8. That allows for seven STB/DVR.Return rented equipment to the Verizon or the UPS Store nearest you. You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon (Be sure to get a receipt for your records) Contact Verizon at 1.800.Verizon ( 1-800-837-4966) if you have any questions. View Fios Unreturned / Damaged Equipment Charges.Re: Returning FIOS equipment. 04-30-2020 04:13 AM. Most verizon stores are closed due to this virus. However they will be open in the future. It’s best to go to the store, have the clerk scan all the equipment bar codes and list as returned. Make sure they give you a itemized receipt with the equipment as well as your account number and name ...Community Forums - Equipment Return - Verizon Community. Community. Discussions. Fios. General Products and Services. General Products & Services. 3.2M Members 9,026 Members online 268K Discussions 44K Solutions.Bring the equipment to any corporate Verizon store within 30 days. To find a store, visit Verizon's Store Locator and filter for "Corporate" locations. Provide your mobile number or order number to the sales rep to process your return. If your return is accepted, the purchase price (minus any restocking fees) will be refunded to your original .../r/Fios is a community for discussing and asking questions related to Verizon landline and Fios (TV, Internet, and Phone) services. For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a ...Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions. Also know,where do i return my verizon device?Without a Set-top Box, you do not have access to On Demand programming, the Fios TV Interactive Media Guide, or other Fios TV advanced features of the service. To receive interactive services, you can upgrade to a Fios Set-top Box. To add a Set-top Box to your existing Fios TV service, sign into My Verizon (select Home). From the My Verizon ...Reduce your rental fees by using your TV provider's free streaming apps. Even if you're not ready to cut the cable TV cord, there's still a simple way to reduce your monthly TV bill. The trick ...If you need to return your Verizon Fios equipment, you can do so by using the provided return label. Simply attach the label to the box containing the equipment and drop it off at any FedEx location. You can also schedule a pickup by calling 1-800-GO-FEDEX.If you need to disconnect your Verizon Fios service you can either: Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET, at 1-800-VERIZON (800-837-4966). Remember to have your account information on hand. Disconnect using My Verizon* by either: Choosing Disconnect Service on the My Verizon Account Dashboard.3). In rare cases, a Verizon Truck can pick it up. 4). Make sure you return the STB and a remote (take the batteries out) if they sent you one. I found it easier to keep the remote that was already programmed for my non-STB devices, so I returned the remote control they sent out with the replacement equipment.First thing you would want to do is pack everything neatly in a box. Apply the provided Verizon return label to the outside of the box. Head to the nearest UPS store and ship it from there. Keep the UPS tracking code in a safe place. See also Cox Equipment Return - Avoid Fees - Updated Guide 2024. If you don’t know where the nearest UPS store ...Apply Shipping Label and Drop Off. Apply the included shipping label over the original shipping label. In some cases, the original return label can be peeled off, reversed and reapplied to the shipping box. Consult the packing slip that came with your box for details. Take the box to the nearest FedEx or UPS drop-off location.Accessibility Resource Center Skip to main content. Personal Business. StoresI cannot get the Fios TV app to work on my Amazon Fire Stick. When I get to the step of registering the device I get a message saying: "No Streaming Device Connected detected. Your Fios TV package doesn't include a Streaming Device Connection, which is required to use this device to access your Fios...06-04-2017 09:17 PM. Actually you can. The sender will get a message back stating they're trying to send a text to a landline and do they wish to continue. The sener will incur a charge ($.25 I believe) and you would get a voice version of the text. 0 Likes.Accordingly,can i return verizon equipment to store? To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Return Options: Return rented equipment to The UPS Store nearest you. Equipment serial numbers will be scanned and returned to Verizon.Flagrant FIOS Equipment Return Fraud and Extortion You are not alone if you are having a nightmarish experience in trying to return your FIOS equipment… My family has been a loyal FIOS subscriber in the Pittsburgh area since 2009. In the summer of 2012, my father opened a second FIOS account at his ...I canceled my Fios service. I was given my Order Number. I followed the link in the email to a Return Equipment page. I entered my Order Number and Zip Code. The Sign In button doesn't do anything. How do I get a copy of my return label so I can promptly return the equipment? Thank you.Stores near null. Enter a zip code, city or state and select from the drop down list. Use my location. Call the Caribbean, Central & South America on us for 3 yrs. W/ Global Choice & new line on select Unlimited plans. Then $10/mo. In-store only. There are no stores in this area. Please try again with a different ZIP Code.Technician's Assistant: Can you please provide me with more details about the email you received? Did it mention any specific equipment or provide any instructions on how to return it? Fios Quantum Gateway Qty: 1 Serial #: G1A115092100265 As I already stated, the Verizon tech removed & took it along with the cable box they replacedVerizon Routers. Verizon offers a wide variety of advanced equipment and accessories to maximize your Fios, 5G Home, and High Speed Internet (DSL) connection. For complete information, user guides and step-by-step help in setting up your equipment, select your router below. Business Customers: Learn about Routers for Small Business.There is a return policy in place for valued customers. FiOS TV Equipment that is returned to Verizon must include the following: Explanation for the return; this includes the termination of the service, location and premises changes are included No damage can be done to the equipment. A reasonable amount of wear and tear is allowed in these terms.Return your equipment within 45 days to avoid fees for unreturned equipment. Utilizing our UPS portal to print a label or generate a QR code and packing the equipment in a cardboard box to take to an authorized UPS store is the only way to return Ziply Fiber equipment. Do not send to any other address. Do not drop off at any Ziply Fiber location.The cost is $5 per device, so a single Deco router will add an extra $5 to your monthly bill, a two-piece mesh setup would raise it by $10, and a three-piece setup will cost you $15 per month. All ...The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 888-553-1555. ... You can return or exchange most items purchased at the Accessory Store within 30 ...Finally, Verizon Fios offers symmetrical download and upload speeds of 300, 500 and 940Mbps, while Verizon 5G Home has download speeds that vary between 50 and 300Mbps (up to 1Gbps in some areas ...Cancelled my FiOS. Still have the STB and remote. Was supposed to get something from Verizon re retuning it to a FiOS store or UPS. Service ended Thursday and I didn't get anything. ... I never seem to get the return box. Always take my equipment to the Verizon/FIOS store and return it and ask for both a paper and email receipt. They can look ...Account Summary. The Account Summary provides a view of your current charges and the charges from the previous period. The Previous Period will show any payments received and if there were unpaid charges. These unpaid charges will show as a “Balance Forward”. The Current Charges Section will show charges for your service for the current period.Step 1: Gather Your Equipment. The first step is to gather all the Fios equipment you have. This includes your Fios router, set-top boxes, remote controls, and any other accessories provided by Verizon.To ensure a seamless experience you need the following Fios equipment: Fios TV One set-top box; VMS1100 set-top boxs; Legacy Verizon On Demand capable set-top box; YouTube TV with Fios. YouTube TV is a TV streaming service that lets you watch live TV from major broadcast and popular cable networks. Enjoy local and national live sports, and must ...TELUS account number and full service address. Phone number associated with the service (s) (if applicable) - Seal the box securely. TAKE THE PACKAGE TO ANY CANADA POST OUTLET. - Visit any Canada Post outlet and let the clerk know you're returning residential equipment to TELUS. - Quote the Return ID number PR142924.The process has to be initiated by and the company takes note of the changes. They will send you the mailing box and expect to receive the equipment within 30 days. If you miss the timelines, Frontier services will bill you for delayed equipment return. If you delay a DVR, the fee is $200; set-top box and router are $100 each.If that is the new way to return I would make sure the UPS store gives a detailed receipt for what you are returning and that you place a paper in the box with the …Just an update here. By 09/2023, the Verizon agent mentioned that UPS store no longer accepts Fios equipment returns and I have to go to the store to return them. "I have checked the details and I'm sorry to inform you that UPS store is not accepting the router returns right now. I request you to please return the router in Verizon store.9. Return Equipment. The 30-day window is for you to return your Fios equipment. For example: The 30-day window starts on the day you receive the equipment. 10. Check Your Account Online. You can check your account for possible services by visiting your online account directly and double check the service you have been canceled.Download the user guide for your set-top box or DVR model below for detailed information on activation, features, dimensions, wiring and more. Review energy efficiency information for set-top boxes, DVRs, and small network equipment below. Important upgrade information: Cisco set-top boxes won’t transmit video content for Fios TV service on ...To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. Hello. I went to return my equipment today to the location at 66B Main Street Yonkers NY and ...If you’re looking for a reliable, high-speed internet service, Verizon Fios may be one of your best options. Not only are the services consistently regarded as some of the fastest ...In addition, they can pay their Verizon bills via cash, check, credit or debit or consult with representatives about their services. The store will be open Monday through Friday, 9 a.m. to 6 p.m. and Saturday, 9 a.m. to 4:30 p.m. The store phone number is 718-420-0102.BANISH the word modem and any device called modem from your home when using FiOS. FiOS does not use modems. Your cable modem cannot be used with FiOS. Do not plug it in. Do not pass go. Do not collect $200. Do not use your cable modem with FiOS. It will not work. Don't use it. Hopefully that is crystal clear now. The only routers you can buy ...Step 2 – Connect your existing Fios router to your ONT via Ethernet. Skip this step if your ONT is already connected to your router using Ethernet. In a later step, we’re going to switch the ...I would like to return my FiOS TV STB. Can I receive a return kit? During this pandemic, I do not want to go into a store to return the equipment. Massachusetts is under a stay at home advisory. Solved! Go to Correct Answer. I have the same question. 0 Likes Reply. 1 Solution Correct answers .... Are you looking to get the most out of yoTo return your equipment: Return rented equipm The first two customer service people mildly threatened a $100 or more non return fee of older equipment so that's why i was on hold for so long trying to speak to their supervisor and eventually got hung up on.Step 7 - Return your equipment to Verizon. Once you elect to go with your own router, you have 30 days to return your Fios router to Verizon, or they will charge you a rental fee. Make sure you ... How do I return my Verizon FiOS set top box? Return Options: Retu 9. Return Equipment. The 30-day window is for you to return your Fios equipment. For example: The 30-day window starts on the day you receive the equipment. 10. Check Your Account Online. You can check your account for possible services by visiting your online account directly and double check the service you have been canceled.Nov 12, 2023 · 8. Return Equipment Promptly. As a part of the cancellation process, all Verizon rental equipment such as a router, TV box, etc., should be returned promptly to avoid any extra charges. 9. Ask for a Cancellation Confirmation. It’s crucial to ask for a cancellation confirmation, either by email or written document. /r/Fios is a community for discussing and asking ques...
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