Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.Make sure there is no service interruption or an interruption during the time you recorded. 3. Recheck your cable connections (this is the most common cause of skipping and pixilation) 4. Adjust your DVR storage. Make sure you have deleted unwanted shows or series. If you still have the same problem after these steps.Digital audio recorders have a hard drive or use flash memory to store data. Audio that is recorded onto a digital audio recorder is in the form of a file. This may be an MP3 or WM...Instead, type "Xfinity Support". there. As you are typing a drop-down list appears. • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. • Press Enter to send it. I no longer work for Comcast. 1 year ago.Here is my situation. I have a X1 DVR cable box plan. However, I am still using a legacy box. I have been using the Xfinity Stream app to record programs to the cloud, approximately 50 hours worth so far. Now the people both at the Xfinity store and on the telephone tell me I only have a plan that allows for 20 hours of recordings on the X1 …Tap Confirm after adjusting the options. These recording options are specific to that particular TV series recording. You can change these options later by going into the series you want to modify at Menu > Saved > Scheduled then select the recording. Choose Record Options, Modify and then All Episodes.The Just Recorded row displays content that was recently recorded and includes options to Resume, Start Over, Delete, view Options or Mark Unwatched. Choosing to delete content will remove it both from the Just Recorded row and your DVR. Unwatched. From the Unwatched row, you can view a list of recordings that you haven’t watched yet ...Xumo Stream Box service comes with a one-time $15 Xumo Activation Fee (plus tax) for new customers. Xumo Stream Box is owned by Xumo and leased to you month-to-month. The first Xumo Stream Box is included with your Xfinity Internet service. Each additional Xumo Stream Box is currently $5 per month.On your X1 Tv box remote if you hit the Xfinity Button and use the right arrow to get the gear icon to access the settings. You can then use the down arrow to scroll down to Device settings. In device settings at the very bottom, you will see the option to Sync your DVR. When you hit okay on this option you will get the option to Sync DVR Now.See your recently recorded and viewed programs. Press the xfinity button on your remote. Select Saved on the Main Menu. Under For You - recent recordings are displayed under Just Recorded. Programs you've watched or partially watched will display under Recently Watched. See your recently recorded and viewed programs on the For You page of the ...Learn More. Access to Peacock, Netflix, YouTube, Hulu, Spotify, ESPN Deportes, ESPN3, Pandora, iHeartRadio and Prime Video on Xfinity X1 requires an eligible set-top box with Xfinity TV and Internet service. Subscriptions required to access Peacock, Netflix, Hulu, Spotify, Pandora, Amazon Prime Video, and Disney+. Peacock Premium is $5.99/month.Frequently Asked Questions. X1 Cloud DVR allows you to stream live TV, On Demand content and in-progress DVR recordings from the cloud to your mobile phone or computer while you're at home. Completed DVR recordings can be streamed and downloaded to your phone through any mobile or WiFi network via the Xfinity Stream app, or streamed via the ...I've noticed that a lot of the recordings that are listed on my Xfinity app are not showing up on my X1 saved list. Where did these recordings go? I have never used the app to schedule a recording. I only use the Xfinity box and my TV. Where did these recordings go?6 months ago. This has been happening since the end of March 2023. They have not addressed my multiple submissions regarding this issue. Nor the issues with playback video freezing while audio still continues (been happening for years). There is no sync to DVR cloud option, nothing to troubleshoot.Deleted scheduled recordings record anyway. I have several favorited actor/directors and frequently review the scheduled recordings view to delete some entries to limit redundant recordings or stuff I'm not interested in. The dvr will confirm the recording is deleted, display the "cancelled" icon, then the cancelled icon will go away and ...Once the show is airing live, we check our DVR and the show is recording. We like to watch it from the recording so we can fast forward through commercials and typically finish watching the next day. However, for the past few weeks, when we go back to our DVR the next day to pick up where we stopped watching, the recording is gone!Only the recordings that I delete myself go there. I even go to the trouble of permanently deleting them in case they should impact my DVR's capacity. ... Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. ... It sounds like you are using an older X1 DVR. I would be happy to help you get an updated cable box ...Press the xfinity button on your remote control. Using the right arrow button, scroll over to highlight Apps. Press the OK button. Highlight the Voicemail app tile in the XFINITY row. Press the OK button. You'll see a Primary Voicemail Access message saying only the primary user can access this app. Press the OK button to continue.C: When viewing live TV, use the C button to follow all games on TV with the X1 Sports App. Press the C button to launch and see scores, even while watching TV. See an example of how to access the Sports App. D: Use the D button to delete single DVR recordings or delete multiple recordings (e.g., a whole TV series) within a folder.For best results, always use your laptop or tablet to hide or clear out titles of recently watched programs using your favorite web browser, go to access your Netflix account page. STEP 1: Open Profile & Parental Controls- Navigate to the profile you want to update and hide titles. Look out for your viewing activity backlog to see your past ...The Remote with Voice Control will only be able to control the volume, mute and power for your TV and your volume and mute on certain audio components with the buttons on the remote as with other Comcast remotes. The voice control features will only work with your X1 STB to find programs via Search, to tune channels, to set recordings, etc.Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.To send a "Direct Message" message: • Click "Sign In" if necessary. • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. However, I was able to re-add these particular shows. Multiple times I've done a Restart/System Refresh/actually unplugging the DVR box. I have the series "Felger and Mazz" on nbc sports ...Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.ALL series recording settings are set to delete episodes only when I specify, and I almost always delete a recorded episode once I've watched it. DVR space is less than 30% usage. . I've rebooted the box (unplugged etc) and that didn't help at all. I tried editing a couple series settings to see if that would help - it did not, still won't record.Download the Xfinity Stream app from the iTunes App Store, Google Play or the Amazon App Store on your mobile device. Get information about installing the app on Apple devices or installing the app on Android devices. Enter your Xfinity ID and password and tap Sign In. Tap the Yes box to accept the Terms of Activation and proceed (if applicable).Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained.Administrator. •. 654 Messages. The X1 DVR and the X1 Modem both have their own MoCA modems/adapters. While the X1 system uses internet for most features, it is not 100% reliant on it, and can function at times without an active internet connection. The most common cause of loss of functionality is due to an issue with the X1 systems MoCA ...You must use the phone number listed on your Xfinity account. Enter the phone number using the numbers on the keypad or the arrows. The next screen asks you to Name Your …I've deleted a X1 DVR recording. It stated it processed the request but it continues to display in my "Saved" section of my Recordings. I've tried several times to delete the recording without success. Does anyone know best way to fix this issue? Thanks in advance for your assistance. that occasionally happens. to clear it, use voice ...XFINITY Menu: Access the Main Menu: Guide, Saved, XFINITY On Demand, Apps, Search and Settings. Search: Provides immediate access to the Search screen. Rec: Press to record any program with one touch. Guide: Displays TV Listings in multiple guide views. Last: History of previous channels or programs. Info: Displays detailed program information.Select the Address Book tab. Select the contact (s) you'd like to delete from your Xfinity Address Book by clicking the checkbox to the left of their name. Click the Delete tab located in the Address Book toolbar. Note: A contact removed from the Xfinity Address Book may still appear for up to 24 hours when clicking on the To button to compose ...1.4K Messages. @user_f46b3e This is a great question. You would send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter "Xfinity Support" in the "To" section. Please include your name and address and I'll be happy to help.Just picked up a X1 DVR and hooked it up on 1/3/22 replacing a non X1 non cloud hard drive DVR that had only 1 recorded show remaining. A local news report from Jan 2021. After setting up new X1 DVR and adding a few series to record I noticed many shows already scheduled to record, some on channels I have never watched.3 years ago. @Rustyben wrote: when you swap out a DVR the recordings on it are gone but the last 60 or so hours recorded (sometimes more in some areas) are available on the cloud DVR playable on your home X1 equipment. note as new recordings are added the cloud hours that are older will automatically delete. advice is to watch …How do I mass delete recordings on Comcast? Delete Multiple Recordings at Once. Using your Xfinity remote, press Menu or the DVR button. Select Manage My DVR from the on-screen menu and press OK. Highlight DVR Clean Up and press OK. Using the up and down arrow keys, highlight and press OK on any recording you want to delete. Highlight Delete ...Click "Sign In" if necessary. • Click the "Direct messaging" icon near the top right of the page. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Deleted scheduled recordings record anyway. I have several favorited actor/directors and frequently review the scheduled recordings view to delete some entries to limit redundant recordings or stuff I'm not interested in. The dvr will confirm the recording is deleted, display the "cancelled" icon, then the cancelled icon will go away and ...The current X1 DVR cable box uses a server somewhere on this plant to replay your recordings from. The term cloud has to be the stupidest name I've heard. Anyway, the cable box can replay all 120 of my recordings but using the computer I can only see the recordings that are less than one year old.Exact same here- multiple recordings just disappearing one by one overnight the last few weeks and I am so sick of it. 6-8 or so gone here the last few weeks and I am nowhere near recording capacity. Drives me insane, especially when 1 was a music performance not available on demand or purchase anywhere that was very important to me.Aug 19, 2022 · Why is the dvr recording multiple copies of the exact same episode?? To be clear, im not talking about new/repeat or the such. ... X1. Xfinity Community Forum. TV. X1.May 31, 2023 ... Sometimes there are multiple recordings per day. ... I will most likely just delete FBI from my scheduled recordings ... x1-record-a-series. You can ...As the first person to respond said, they recently realized that people that weren't subscribed to the DVR service ($15/mo) were getting the full features of it (unlimited multiple recordings and 300 hours of stored recordings), without paying for it. So they downgraded everyone to DVR lite (2 simultaneous recordings and 20 hours of stoarage).Using the Xfinity X1 remote, navigate to the "Saved" section by pressing the "Xfinity" button. Scroll through the list of recorded shows using the arrow buttons on the remote until you find the show you want to watch. Press the "OK" button on the remote to open the show's details page.Multiple Recordings. Our DVR is recording games on multiple channels. It's very frustrating. If we delete one it deletes all. If we cancel future recordings it cancels all.ALL series recording settings are set to delete episodes only when I specify, and I almost always delete a recorded episode once I've watched it. DVR space is less than 30% usage. . I've rebooted the box (unplugged etc) and that didn't help at all. I tried editing a couple series settings to see if that would help - it did not, still won't record.With a non-ad movies (like HBO On Demand), I can get rid of movie from "Recently Watched" by simply skipping to the very end, let it play the last few seconds and it disappears. Not so with movies with ads. No, I start it, NOT KNOWING IF THERE ARE ADS OR NOT, discover it includes ads, decide I'm not interested, but if I try to skip to the very ...Hello @Shapoonie, thank you for creating a post and for continuing to work with me regarding your X1 App concerns.There isn't a way to accomplish that step you mentioned, but I still have your back. I will continue working with you in our DM. I will also close this post as it's related to your original post regarding the same issue.Only the recordings that I delete myself go there. I even go to the trouble of permanently deleting them in case they should impact my DVR's capacity. ... Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. ... It sounds like you are using an older X1 DVR. I would be happy to help you get an updated cable box ...General X1 DVR Information. Record Up to Six Shows at Once: With DVR service on X1, you can record up to six* shows at once. Set recordings, play back shows, delete and manage recordings from all your X1 devices. Schedule a program, series, personality or sports team to record. Specify record options to end a recording late, record only new ...Press the Guide button on the remote. Select a program and press OK on the remote. Highlight Record and press OK. Highlight All future episodes and press OK. Record: Record only new episodes or record new and repeat episodes. Channels: Set your HD or SD channel preference. Save: Save until space is needed or for one year.Reset/Reload Apps on X1. hello. When I go into the Troubleshooting menu, I see "System Refresh", "Restart Box" , and specifically "Resest Netflix". We recently started having issues with HBO Max and Prime apps on the X1 -- HBO Max lets us browse and pick a show -. then when we actually try to PLAY it, it just goes back to the home/landing ...To Delete Programs from Priority List (Series Priority): 1 Press Xfinity/Menu and scroll select Saved. 2 Scroll over to select Scheduled. 3 On the bar below, select Series Priority. 4 Scroll down to the program you want to delete or use the Pg down button to scroll faster. 5 Press the "D" button located underneath the "Pg" down button.TV, use the C button to follow all games on TV with the X1 Sports App. Press the C button to launch and see scores, even while watching TV. See an example of how to access the Sports App. D: Use the D button to delete single DVR recordings or delete multiple recordings (e.g., a whole TV series) within a folder. Learn how to delete recordings.Rates and restrictions will apply based on region. 1. spinne1. • 2 yr. ago. No, there is no way to have separate dvr space with x1. 1. I have one X1 and would like to add another one for a household member that wants to maintain their own list of …TV, use the C button to follow all games on TV with the X1 Sports App. Press the C button to launch and see scores, even while watching TV. See an example of how to access the Sports App. D: Use the D button to delete single DVR recordings or delete multiple recordings (e.g., a whole TV series) within a folder. Learn how to delete recordings.X1 DVR Services Overview . I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Xfinity© Comcast 2024. The Guide includes all of the channels' programming up to two weeks out. You can view information about TV shows and movies, schedule recordings, set favorite channels, or find other times shows may be airing.Aug 4, 2019 ... This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).Recordings can add up quickly, and the DVR will automatically delete some and bring your total storage down where if you didn't notice it getting high before this can happen. Whereas that's what happened to me, if I don't watch it carefully, it can add up in a day or two, then when I go back to check it it's back down to lower than 50% and my ...1.4K Messages. Hi, @LuxyBear. Percentage full should be automatically built-in and show for our DVR boxes. If the model is old it may not be compatible or if the DVR box has software issues the best step is to refresh the TV service and modem through the My Account app.If you use the guide and go to the center ice channel for your desired team it doesn’t even show the games at the times they will be broadcast, Just random blocks of time so the guide is completely useless for setting up recordings. If you pick a favorite team and set to record all games for that team often what records is the opponents team ...Currently it operates as a Recent List since it assumes every new series recording you set is now first in the list. If it was a priority list new items should come in last in the list with an option to move them up if you prefer. As is your old favorites get pushed down in priority until they are first to be skipped if there is a conflict.2 years ago. That occasionally happens where recordings get stuck and won't delete. I know that can be frustrating. To clear it, use the voice command 'device settings'. Scroll to bottom of the menu and use last menu item, sync DVR. Go ahead and sync the DVR and it should update. 0.Turn smart resume on or off from X1 settings. Here's how to turn on Smart Resume: Press the xfinity button on your Xfinity Voice Remote. Use the right arrow to go over to the Settings menu ( gear icon). Choose Preferences, then General. Press the down arrow to highlight Smart Resume for Recordings, and press OK (or the round button in the ...Best Answer. Thank you for reaching out to us in regards to our Cloud DVR and deleting episodes. At this time, you can only delete one at a time. I find it a little easier to delete them on my computer by logging in to Watch TV on our website. I will forward your suggestion for improvement for our Cloud DVR option.Select Saved from the Main Menu. Choose Recordings to display a list of recordings. Select the program to be deleted and press OK. Note: If you want to delete all the recordings in the series, scroll to the right of the program and highlight the x, then press OK. Select the recording to delete. Select Delete and press OK.You can turn the voice control off very easily with 1 setting. This link shows How to Turn Voice Control On or Off . I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.When I delete either local dvr recordings, or cloud recordings, mine is reacting differently than yours, bringing the total % capacity amount down then. ... and Xfinity X1 customers in certain Divisions are able to upgrade from an existing tier of DVR service through their X1 TV Box. Pricing varies and will be shown through the device or ...Hassle-Free Setup: The Bose TV Speaker connects to your television's optical audio output. A cable is included for most TVs. Alternatively, you can connect via HDMI ARC if available. Design: Measuring just over 2 inches tall, the speaker placement stays low and out of sight. Its slim styling integrates cleanly in front of a wall-mounted TV ...Learn more about X1 DVR storage.Open the Xfinity Stream app. Swipe left to right to open the main navigation, or click the menu button ( ). Tap Scheduled to see all upcoming recordings for your cloud-based DVR. On the Scheduled screen, tap the recording you want to cancel. In the recording details, tap Record Options. In the pop-up box, tap Cancel Recording.My X1 box wouldn't reboot properly after the daily late-night download/refresh and since it was the master box, no other boxes in the house would connect to cable. A service technician changed the box out and restored cable; HOWEVER, 30-40% of my DVR Recordings automatically deleted. Several of these programs will not be repeated.With X1, you experience TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home WiFi for all rooms, all devices, all the time. You can control almost all aspects of your TV with the Voice Remote. For a quick list of phrases you can use with your remote ...Oct 20, 2021 ... I just noticed Xfinity deleted many older programs from my DVR which says it's at below 50% capacity. The programs were set to be kept until ...Go to the Xfinity Stream portal. In the menu bar, click Saved > Scheduled. On the Scheduled page, click the recording you want to change. In the recording details, click Record Options. In the pop-up box, click Modify Recording. The recording options are different for a TV series and for a movie or single-episode TV show (for example, a special ...For about the last week, my DVR has been showing 96% or more full, but when I delete a show, it goes back down to the 40s or 50s where it really is. Even after I restore the show, the percent full is correct. But later when I go in, it's showing full again. Now today a bunch of old recordings showed up, sports from over the winter that I had ...As far as I know, there are only two ways to do that - if someone knows another way, please let us know, as I for one would like to know this as well: (1) If the show is on the guide, highlight an episode scheduled to be recorded; one of the menu options should let you remove all future recordings. (2) If you have any episodes still on your DVR ...Using the Series Priority Setting. Select Saved on the Main Menu. Highlight Scheduled, then select Series Priority from the bar at the top. You'll see the Series Priority screen. Select the series you want to change the priority of by scrolling down to the program, then press the OK button on your remote. Your selection will turn blue.First, I would suggest prioritizing your recordings. Follow the guidelines in this link https://comca.st/3Ku9sXW. This will allow you to view all recordings, delete the ones you don't want, and change the priority. Second, I would change your username and password using this link. https://comca.st/3rybn5e.To use Audio Language Reset to go back to the default track: Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. You can get to Audio Language (SAP) Reset from Device Settings > Audio, Language, or Accessibility Settings. Highlight one of them and press OK on your remote.After this epic, torturous Comcast support call that went viral, getting better customer service has taken the limelight. You'll probably get better customer support if you go see ...To send a "Direct Message" message: Click "Sign In" if necessary. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces ...The talking guide for Xfinity X1 is a voice guidance feature that allows customers with visual disabilities the freedom to independently explore thousands of TV shows and movies. It "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch. Voice guidance is available for the Main Menu ...Filter Your X1 On Demand Menu. Press the xfinity button on your remote. Use the right arrow or left arrow button to navigate to On Demand, and press the OK button on your remote. Navigate to the category in the On Demand menu that you wish to view. For example, On Demand > Movies > Top 50 New & Most Popular or On Demand > Networks > HBO .... For the past four years we have been recording new nightly episHere is my situation. I have a X1 DVR cable box plan. How I'm so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings ... Rustyben. when you select from the guide the CHANNELS default i To use Audio Language Reset to go back to the default track: Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. You can get to Audio Language (SAP) Reset from Device Settings > Audio, Language, or Accessibility Settings. Highlight one of them and press OK on your remote.You can keep your recordings for up to one year, but you may need to erase some recorded programs from time to time in order to make room for new ones. The X1 DVR will automatically erase programs when space is needed. The DVR will delete the oldest recordings first. However, you can change the recording option to save For 1 Year. Then select white EXIT button. Remember IN and ...
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